Ways to establish trust in the person on the other
end of an Airbnb or Uber transaction. 12
In hoteliers’ new relationship with rock ’n’
roll, guests get the keys to the studio. 37
PLEASANT CEO: THIS COULD HAVE A ‘SIGNIFICANT IMPACT’
Concern over Mexico bookings
sparked by alcohol allegations
By Jamie Biesiada and Michelle Baran
As allegations of incidents surrounding tainted alcohol at Mexican resorts continued to gain
traction last week, evidence of a
bookings hit began to surface.
With more alleged victims coming forward and a U.S. senator requesting an investigation into the incidents at all-inclusive
properties in Mexico, the country’s tourism
industry was hit from another quarter: an
expansion of the U.S. State Department’s
travel warning to include popular resort areas (see report, Page 40).
Most travel agents and tour operators last
week said cancellations were rare. Future
bookings, however, are showing signs of decline.
Jack Richards, CEO of Pleasant Holidays,
said that during the first three weeks of August, the company had “seen a large decline
in Mexico bookings for future travel in 2017
and 2018.” Searches for Mexico on the company’s websites had declined, and calls to
the reservation center regarding Mexico had
dropped double digits compared to the same
time last year.
“This ongoing story about Cancun could
have a significant impact on our business to
Mexico for the remainder of 2017 and 2018,”
he said. “We are hopeful this situation is re-
solved in a timely manner, as Mexico is one
of the top destinations for the company and
has been for more than 15 years.”
Pleasant, as well as most travel agents, has
experienced minimal Mexico cancellations.
However, it does have several large groups
booked to Mexico in 2017 and 2018 that are
Warming trend: As the mercury rises,
airlines’ operations may be impacted
By Robert Silk
The impact that extremely hot weather can
have on commercial aviation made headlines
earlier this summer when American Airlines
canceled nearly 50 flights out of Phoenix because temperatures approached 120 degrees.
The cause of those cancellations was actually rather technical. The performance charts
for the Bombardier CRJ regional aircraft that
were set to fly that day under the American
Eagle livery don’t go past 118 degrees, so
American and its regional partners canceled
the flights as a precaution.
But research shows that the increase in
especially hot days that many scientists at-
tribute to global warming is also having a
significant impact on the number of flights
that must be weight-restricted at vulnerable
airports. And the increase in weight-restrict-
ed flights is only expected to continue as the
climate warms further, taking a bite out of
airline profit margins along the way.
“In the future, weight restrictions could
become more severe, or there will be more
flights that have to make stops, particularly
when they’re going against the jetstream,”
said Ethan Coffel, a PhD candidate in atmospheric sciences at Columbia University who
co-authored papers in 2015 and again this
summer on the impact of rising temperatures on aircraft takeoff performance.
At issue is a simple matter of physics.
Hot air is less dense than cool air, and that
reduction in density makes it more difficult
See WEATHER on Page 38
See MEXICO on Page 40
THE TRAVEL INDUSTRY’S TRUSTED VOICE
WWW.TRAVELWEEKLY.COM AUGUST 28, 2017
IN THE HOT SEAT MARK PESTRONK RIVER CRUISING HOW TO SELL GOLF IN HAWAII
Former Mexico tourism secretary Gloria
Guevara Manzo on her new role at WTTC. 4
The Master Services Agreement phenomenon: Which clauses should you revise? 14
A fascinating cruise on Ukraine’s Dnieper
River ends with celebrations in Kiev. 30
Technological innovations are adding to the
Islands’ golf experience. 24
Cities are marketing robust music scenes.
Festivals and concerts are also focusing on
music tourism. Is it time for the travel
industry to get into the act?
BY MICHELLE BARAN