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WWW.TRAVELWEEKLY.COM SEPTEMBER 19, 2016
[ EXPERIMENT CREATED 4 VENUES ]
Royal will retire
across its fleet
See DINING on Page 56 See TRAINING on Page 58
By Tom Stieghorst
Two years after launching Dynamic Dining
amid a flurry of publicity, Royal Caribbean
International decided to retire the concept.
The experiment, which involved breaking
up the main dining room into four smaller,
themed restaurants, will conclude on Nov.
27, when the Anthem of the Seas reverts to
the dining format used on other Royal ships.
Each of the restaurants, which include
Grande, Chic, Silk and American Icon, will
retain its distinctive decor but will share a
common menu, which will change nightly.
Two of them will now offer traditional early
and late seatings, while two will adopt Royal’s flexible My Time Dining.
For diners and travel agents, the change
means no longer having to wrangle dining
reservations for each night of the cruise.
Royal Caribbean found that among guests
the benefits of Dynamic Dining were outweighed by the perceived hassle of making
“The general feeling was that it added a
complexity to the cruise vacation, and they
really preferred it just to be easy,” said Mark
Tamis, senior vice president of hotel operations at Royal.
In North America, the demise of Dynamic
Dining affects only one ship, the New York-
based Anthem of the Seas. Under the name
Cosmopolitan Dining, the concept has also
Most agents have ready access to supplier
and destination training, as well as training
from CLIA, ASTA, the Travel Institute and, in
many cases, their own agent network, among
Helen Nodland, director of professional
development at Virtuoso, will tell you that
training provides an important foundation
for all agents.
However, some networks are taking it to
the next level with more advanced training
By Jamie Biesiada
Travel advisers are investing significant amounts of time — and
in some cases money — to take advantage of higher-level agent training courses, and with good reason:
In many cases they are realizing notably higher sales as a result.
Agent training pays off with higher sales
designed to increase agents’ sales and grow
their businesses, albeit at a cost: In each case,
agents are expected to invest their time in the
training, and in some cases they also make a
For example, the Virtuoso Certified Travel Advisor program is designed for agents
who are newer to the industry but are already working in an agency. Consisting of
prerequisite work, five days of in-person
THE TRAVEL INDUSTRY’S TRUSTED VOICE
‘The general feeling was that
it added a complexity to the
Mark Tamis, Royal Caribbean International
MSC’s Roberto Fusaro discusses his new role
as president for North America operations. 4
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Florida: A warm welcome in South Beach 33
Korea: Mohegan ventures into Incheon 43
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Taking a hit
When it comes to travel, not all publicity
is good publicity. In areas that made headlines for terrorism, natural disasters or
the Zika outbreak, we let people on the
ground tell their stories of tourism
standstills, the long healing process
and promising resilience.
BY THE TRAVEL WEEKLY STAFF