1
AMERICAN EXPRESS
BUSINESS TRAVEL
2006 Sales: $24.2 billion (based on public
information)
1
Employees: N/D
Previous Ranking: 1
200 Vesey St., 48th Floor
New York, NY 11207
T (212) 640-1315
www.americanexpress.com
Executives
PRESIDENT, GLOBAL TRAVEL SERVICES:
Charles Petruccelli
EXECUTIVE VP/COO: Priyan Fernando
SENIOR VP/GENERAL MANAGER, BUSINESS
TRAVEL, EUROPE: David Herrick
SENIOR VP/GENERAL MANAGER, BUSINESS
TOP 10
STATE TRAVEL BUDGETS, 2006-2007
State
Hawaii
Pennsylvania
Illinois
Texas
Florida
Arizona
Colorado
New York
Louisiana
Virginia
Source: Travel Industry Association
TRAVEL, JAPAN, ASIA-PACIFIC, AUS TRALIA:
Elizabeth Ray
SENIOR VP/GENERAL MANAGER, GLOBAL
SUPPLIER RELATIONS: Andrew Winterton
SENIOR VP/GENERAL MANAGER, BUSINESS
TRAVEL NORTH AMERICA: Andrew McGraw
2006 Developments
• Launched the American Express Intelligent
Online Marketplace, an e-commerce network for
booking, purchasing and managing travel and related business services.
• Held its second annual China Business Travel
Forum in Shanghai.
• The American Express
Travel Distribution System
model and its TravelBahn DS
program emerged as differentiators for clients and partner
suppliers.
Company Facts
• Publicly held.
2
CARLSON WAGONLIT TRAVEL
2006 Sales: $22.1 billion (on pro forma ba-
sis, including acquisition of Navigant)
Employees: 19,000-plus
Previous Ranking: 2
701 Carlson Parkway
Minneapolis, MN 55305
T (763) 212-2197
F (763) 212-2409
www.carlsonwagonlit.com
Executives
PRESIDEN T/CEO, WORLDWIDE: Hubert Joly
COO, NORTH AMERICA: Jack O’Neill
COO, EUROPE, MIDDLE EAST, AFRICA, LATIN AMERICA: Richard Lovell
COO, ASIA/PACIFIC: Berthold Trenkel
EXECU TIVE VP/CFO: Douglas Anderson
EXECUTIVE VP, TECHNOLOGY/PRODUCT
Budget (millions)
$70.7
$64.7
$49
$29.1
$24.7
$20.7
$19.4
$19.3
$19
$18.6
MANAGEMEMENT: Loren Brown
EXECUTIVE VP, GLOBAL SUPPLIER MANAGEMENT: Mike Koetting
EXECUTIVE VP, GLOBAL ACCOUNTS AND
SOLUTIONS: Martin Warner
VP, CORPORATE AND MARKETING COMMUNICATIONS: Isabelle Koch
EXECUTIVE VP, HUMAN RESOURCES:
Philippe Vinay
2006 Developments
•• ARC Sales: $8.43 billion.
Acquired Denver-based Navigant International,
which doubled the size of CWT in North America.
• Online transactions grew by 80% in Europe,
70% in Australia, 13% in U.S.
• Launched online booking tools in Japan and
China.
• Hotel sales volume grew 17%. The number of
entries in CWT HARP, the company’s global hotel
database, increased by 13%, to 140,000 hotels.
• CWT Portal, a one-stop, Web-based entry
point for travel managers and travelers that pro-
vides access to all CWT online services, became
available in 12 languages. It is used by about 1. 5
million users in 75 countries.
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• CWT Portrait, an online profile-management
tool, grew in availability to 43 countries. Registered users grew 82% over 2005, with 1. 7 million
registered traveler profiles housed in the system.
• CWT Freedom, the company’s mobile product
for business travelers, was enhanced. It now delivers travel itinerary information (including air,
hotel and car bookings and destination-specific
information) to Microsoft Outlook desktop calendars and mobile tools, including BlackBerrys,
Palms, smartphones and Pocket PC’s.
• The CWT Diagnostic Tool was created and
implemented, allowing clients to measure and
benchmark their performances.
• CWT began providing post-trip carbon-emissions reporting, enabling clients to more effectively manage and offset their carbon footprint.
• CWT signed a preferred reseller agreement
with iJet Intelligent Risk systems to enhance CWT
Guardian, the company’s global security product.
Enhancements include trip-specific information delivered to travelers before,
during and after a trip and real-time
travel alerts delivered 24/7 via e-mail or
text messaging.
• CWT orchestrated more than 9,000
events involving 570,000 participants.
• CWT and sister company Carlson
Marketing formalized an agreement to
coproduce meetings and events in accordance with clients’ specific needs.
• Amount of sales fulfilled by third parties: $35.1
million.
• 93.5% of sales from business travel, 4% leisure,
2.5% other
•• U.S. online adoption rate: 30.3%.
Global online adoption rate: 22%.
Company Facts
• CWT is held by Carlson (55%) and One Equity Partners (45%).
•• Hosts fewer than 100 outside travel sellers.
Privately held.
Looking Ahead
CWT will continue to expand its global product
offerings and will grow and enhance its four lines
of business through:
• Focusing on the traveler by further developing
TOP 10
U.S. AIRLINES, BY NO. OF PASSENGERS, 2006
Airline Passengers (millions)
American
Southwest
Delta
United
US Airways
Northwest
Continental
AirTran
JetBlue
Alaska
Source: Air Transport Association
98.1
96.3
73. 5
69. 3
57. 7
54. 8
46. 7
20
18. 5