Contents
Publisher’s Message
4
Introduction
7
Today’s agencies, through a looking glass
8
ARC transactions climb as locations decline
22
How tourism’s big numbers add up
24
Will higher prices hurt travel sales?
36
Damn the fuel costs, full speed ahead
37
ASTA Report: The heat is on for GDSs
42
ASTA Report: GNEs snap at opportunity
43
ASTA Report: Agents open up to the value of the Internet
46
Agency cashes in on technology
48
NACTA: Independent agents report drop in sales
52
One-woman agency on path to a $2 million year
56
Methodology
62
