WWW.TRAVELWEEKLY.COM MARCH 26, 2018
LUFTHANSA ALREADY USING SYSTEM, QANTAS AND KOREAN AIR TO FOLLOW
LAX biometric test boards flyers
without scan of tickets, passports
Host agencies see threat to profession
as recruiting young ICs gets challenging
By Jamie Biesiada
Host agencies have in recent years found it
challenging to recruit younger independent
contractors (ICs), and it’s a gap many feel
needs to be addressed so that the future of
the profession isn’t threatened.
While most hosts are attracting ICs, those
recruits are primarily people who already
know about — or are even already engaged
in — travel retail as a career. So the puzzle
lies in how to raise awareness of the trade
and its career potential among younger
people who have not been exposed to agents,
agencies or the career potential they represent.
“A lot of the experienced agents just aren’t
moving around, and if you talk to any host
agency, they’ll tell you the same thing,” said
Betsy Geiser, vice president of Uniglobe
Travel Center. “We’re getting the new blood
now, but we’re only getting the new blood
that’s already interested in travel.”
Nexion president Jackie Friedman agreed.
“We’ve had that conversation before,” she
said. “How do you stimulate that interest in
people who haven’t even thought about it,
haven’t even realized it’s a possibility? It’s
easier said than done. I would say it’s a chal-
lenge for all of us.”
Nexion, like many other hosts, is enjoying
a steady influx of ICs. Friedman said they
include older people looking to start second
careers, such as teachers or nurses, or people
skilled in selling, such as real estate agents.
The most successful tend to be referrals from
See HOSTS on Page 58
See BIOME TRICS on Page 60 As the Trump administration continues to deny global warming is real,
a travel conference in British Columbia reveals that our northern
neighbors are determined to reduce tourism’s impact
on the environment.
BY ELIZABETH BECKER PAGE 14
An idea whose time has come: Mexico’s tourism
minister proposes a ‘traveler risk index.’
IN OTHER NEWS
Agents must now pay $4,000 to be on Travel + Leisure’s A-List
Hilton to reduce its commission rates in October on group bookings
Why do agents want to tell people we work
for free? We earn our compensation.
THE TRAVEL INDUSTRY’S TRUSTED VOICE
IN THE HOT SEAT EXCLUSIVE ON TRAVELWEEKLY.COM MARK PESTRONK
Hilton’s Danny Hughes on the move to reduce
commissions on group bookings to 7%.
Slideshow: Luxury on colorful display in Tahiti
Slideshow: Elegance at Ani Villas in the D.R.
Agents would be well advised to sort out the
details of the EU’s new data-protection rules.
By Robert Silk
A trial project that is testing tick-et- and passport-free international
departures at Los Angeles Airport
(LAX) is the first such project to involve more than one airline, making it one of the most advanced trials of its kind to date.
“The LAX technical demonstration is the
first of its kind,” U.S. Customs and Border
Protection (CBP) spokeswoman Jennifer Gabris said.
Lufthansa and British Airways (BA) are
now using the biometric self-boarding gates
that LAX’s operator, Los Angeles World Airports, has installed in the Tom Bradley International Terminal.
LAX spokesman Frederick Badlissi said
Qantas and Korean Air also plan to partici-
pate in the trial. Amadeus, which provided IT
support to Lufthansa on the project, said the
trial would continue into the summer.
The demonstration is part of CBP’s attempt to enable widespread use of biometric
exits. The agency is under a congressional
mandate to collect biometric data on all foreign nationals departing the U.S.
The exit checks will play a key role in advancing the federal government's goal of
more thoroughly tracking visa overstays by
foreign nationals. Photos of international
visitors will be held for years and can also be
used to check facial images against FBI and
terrorist watch lists. CBP’s goal is to process
more than 97% of departing commercial air
and sea travelers from the U.S. via biometric
exits within the next four years.
For airlines, however, a big appeal of biometric exits is the prospect of improving