Who We Are
Located on Maui’s renowned Kaanapali North
Beach, Honua Kai Resort & Spa provides the space
your clients need with luxury studio, one-, two-and three-bedroom suites. Honua Kai opened as a
brand-new property in 2009, offering 628 all-suite
units situated on 38 tropical beachfront acres.
How We Show Our Commitment
Honua Kai treats every guest as a VIP.
We graciously offer complimentary welcome
amenities—complete with favorite island treats
and local goodies— sent on your behalf.
Honua Kai Resort & Spa invites your clients to
experience Maui without restrictions. They will
enjoy spacious accommodations combined with
luxury services and all the amenities of home. All
that’s left for them to do is explore the incredible
island and all its offerings.
More travel agent information about Honua Kai
is available at HonuaKai.com/Travel-Agents.htm.
Here, you will find helpful fact sheets, resort maps
We recently launched our “Fall 4 Maui” package,
which features the following perks:
• Start the morning off with daily oceanfront
breakfast at Duke’s Beach House.
• Explore Maui with a rental car for the entire stay.
• Book island adventures with a $400 activity credit.
• Experience Maui with our “Recreational
Guide to Local,” complete with 40 personal
recommendations from our Honua Kai
A four-night minimum stay is required with
their journey to be mobile-friendly, this
year Hilton Hawaiian Village introduced
a digital entry system where guests can
download their key to their smartphone
and go directly to their room upon arrival.
Another project in the works is an upgrade
of the resort map on the website. They
plan to make the map more interactive,
with VR videos built into the experience in
an easy-to-access manner.
“We find that a lot of guests don’t realize everything they have available to them
right here on the property, and we want to
get that information in front of them in a
fun way,” King said.
Hilton also just
unveiled a feature
within its Hilton
Honors mobile application. FunFinder,
a guide with personalized recommendations, resort tips and inside information
on special offers, is currently set up only at
the Hilton Hawaiian Village in Waikiki and
FunFinder can send alerts about happy
hour times and deals; notify users of fitness classes, tours and other activities; and
be used to book dinner or spa reservations.
It includes features for first-time guests
to get acquainted, such as a walking tour.
For families, the app includes schedules
for children’s activities, details on kid’s
discounts and a guide to the resort’s day
FunFinder offers recommendations
based on arrival and departure times, established personal preferences, attraction
hours and the individual’s current location. Resort staff can also send messages to
guests to notify them of an experience they
may enjoy or other information.
The Mauna Kea Beach Hotel recently
launched a program that eschewed VR for
another media form growing in popularity. It is producing a series of informative podcasts to better feature their well-known Asian and
Pacific Rim art collection and educate
both potential visitors and guests on
features about 1,000
pieces, including a 5-foot-tall seventh century pink granite Buddha sitting beneath
a Bodhi tree and a selection of Hawaiian
kapas, or quilts. It was put together over
decades by the property’s developer, Laurance S. Rockefeller.
“We did this in part to bring more at-
tention to the collection, which is so special
and unique,” said Mauna Kea public rela-
tions director Vicky Kometani.
“At Mauna Kea none of the art is rep-
licas, it’s all from the original country of
origin. We felt a responsibility to share
this with more people than just our guests
who are fortunate enough to stay here.
We asked: How do you do that in today’s
world? And, podcasts entered the con-
versation. Now, someone in Chicago or
Oshkosh can listen to the podcast and get a
sense of what we do here.”
Currently there is only one guided tour
of the collection each week, and the hotel
eventually plans to have iPod Touch de-
vices that guests will be able to check out to
explore the collection at their convenience
while listening to the podcasts.
Mauna Kea Beach Hotel is progressing
with its new initiative, having published
four of a planned half-dozen podcasts,
while both the Hilton Hawaiian Village
and HTA report increased usage of their
apps and sites thanks to their new technological innovations.
“Engagement numbers are up, traffic is
up,” Dance said. “We are getting 402,000
visitors to the site every month, and new
visitors are 18% of that. People are spending more time on the site once they get
there than they have before.”
‘A lot of guests don’t realize
everything they have available to
them right here on the property.’
— Tiffany King, Hilton Hawaiian Village
LOVES TRAVEL AGENTS
Continued from Page 25
Left, a granite Buddha in the Mauna Kea Beach Hotel’s art collection.
The hotel recently started producing podcasts about the collection.
Above, a Mauna Kea guestroom.