[ AIRLINES ACT QUICKLY TO COMPLY ]
FAA approves use
of mobile devices
at takeoff, landing
promotions department, where her responsibilities included setting up parties for retailers and the media. Next, wanting to work in
New York, she took a job with Cricket Talent
These were heady days for anyone working
the club scene, with bands
like U2 touring the U.S. in
But she was burning the
candle at both ends, booking acts in the office by day and by night
baby-sitting bands whose shows often didn’t
start until 11 p.m.
When Green decided to change careers,
she discovered she could make an easy seg-
ue from booking rock acts to booking their
travel because she had already been work-
ing with a travel agent who worked with the
bands her agency was representing.
Today, she has three main clients: Bruce
Springsteen, Pearl Jam and Billy Joel.
She’s not getting any more sleep, however,
because booking travel for
rock groups, she said, is a
round-the-clock job that
often requires her to work
across several time zones.
Late last month, for example, she attended
a taping of “Late Night With Jimmy Fallon”,
where Pearl Jam was a guest, after which she
touched base with Billy Joel’s tour of Italy.
There were problems with the tour, some of
Booking the Boss
Niche agent plans travel for Springsteen, Joel, Pearl Jam
By Kate Rice
Carol Green got into the rock music business for the fun of it back in
the late 1970s and early ’80s, while
dating a guy who worked for a record company. Her motivation was
“I really liked the parties,” she recalled recently.
Soon, she was in the party business, start-
ing out at Sam Goody in Philadelphia, then
working for the ABC Records label at its
southern New Jersey branch, covering Wash-
ington and Philadelphia. She worked in the See DEVICES on Page 86 See ROCK BANDS on Page 88
THE NATIONAL NEWSPAPER OF THE TRAVEL INDUSTRY NOVEMBER 4, 2013
Travel professionals ca
indulge the myth that the
tomer is always right. 84
IN OTHER NEWS:
Cruise lines revamp booking engines 6
Hotels holding firm in contract talks 8
Congress pilloried on national parks 10
La verdadera Cuba
The real Cuba — with its warts and
gems, good and bad, beauty and squalor — is a magical place accessible only
through people-to-people tours.
BY GAY NAGLE MYERS PAGE 18
By Kate Rice
Airline passengers soon will be able to use
their Kindles, iPhones, iPads and other personal electronic devices, or PEDs in industry
parlance, without interruption during takeoffs and landings.
The FAA last week said that as long as airlines establish the safety of PEDs on their aircraft, passengers can use them gate-to-gate.
The only qualification is that the FAA
made it clear that the devices must be “in
airplane mode,” meaning that there can be
no bars showing a signal from their service
provider and they cannot be connected to
cellular services for either voice or data.
Airplane mode, however, maintains wireless connections between devices via Blue-tooth and between a device and the Internet
via WiFi if the plane is so equipped.
Airlines clearly saw a competitive advantage in quickly embracing the new rule.
JetBlue Airways became the first carrier
out of the gate, announcing Thursday after-
noon that its tests had already been certified
by the FAA, and it would be “the first U.S.
airline to allow customers to use personal
electronic devices (PEDs) during all phases
of flight, on all flights, starting at 6 p.m. ET
JetBlue CEO Dave Barger called the new
rules “a significant improvement in custom-
ers’ onboard experience.”
Earlier in the day, Delta Air Lines had an-
nounced it was ready to implement the new
policy as early as the following day (Nov.
1), pending FAA approval of its tests. Delta
said it had already completed the required
testing and could implement the new policy
Cellphone calls are still
forbidden, but on ‘airplane
mode,’ devices can link to
each other and the Internet.
At an adventure travel summit,
passionate pros balanced busi-
ness and stewardship. 12