ON THE COVER
NEWS
DESTINATIONS
DEPARTMENTS
contents February 6, 2012
6 A burden to book
A majority of Travelport agents
surveyed said booking ancillaries
is burdensome and confusing
7 A lot of alohas
Hawaii welcomed 7. 3 million
visitors in 2011, the fourth-high-est figure in state history
8 The American way
The airline’s blueprint for reorganization includes 13,000 layoffs and ending its pension plan
14 Ante up
A number of casino operators
are in the mix for three gaming
licenses in Massachusetts
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HOW TO SELL
TO HAWAII
6 News Briefs
30 Mark Pestronk: Legal Briefs
Plaintiff’s lawyer could go after
an agency in situations such as
the Costa disaster
Signal at sea 22
How to Sell Luxury Travel to Hawaii
34 Optimism on Oahu
‘People aren’t waiting anymore,’
says the general manager of the
Kahala Hotel & Resort
Kahala Hotel manager:
Luxetravelers’waitisover 34
36 Newtop-flightoptions across Islands
43 Familiarization Trips
The International Association for
Travel to Africa is sponsoring a
10-night tour in May
Caribbean
INSIDER
Today’s cruisers expect to tweet,
text, check email and post pictures to social media sites from
the middle of an ocean. But
more than a dozen years after
Internet service was introduced
onto cruise ships, slow connections and breaks in service can
still perplex passengers.
48 Onboard with interporting
Norwegian and Royal Caribbean
will soon make their foray into
multiple embarkation points
4 In the Hot Seat
Stephen Joyce discusses Choice
Hotels’ midscale-market push
4 Travel Confidential
4 Friends & Colleagues
38 Domestic bliss
Turks and Caicos’ Somerset offers
homey touches in its rooms and
suites
OPINION
By Donna Tunney
Alaska
41 The Last Frontier last year
A Q&A with Susan Bell
of Alaska’s Department of
Commerce
50 Endgame
Mexico is making the most of all
the doomsday talk surrounding
the end of the Mayan calendar
China
42 High five
Westin’s Xian property will be its
fifth China hotel to open since
2011
12 Arnie Weissmann:
From the Window Seat
Online distribution channels
could prove a hard habit for
hoteliers to kick
46 Editorials
46 Letters
47 Richard Turen: Reality Check
A travel adviser’s latest obsession
Winning Agents are Looking South
Offer your clients the cultural and ecological
thrills of Central America.
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Nevada Seller of Travel Registration No. 2003-0279
*Rate is per person, land only, double occupancy. †Not valid on group travel. Included in many U.S. cities within a 50 mile radius of more than 90 airport gateways. Other restrictions may apply; call for details. 1Offer is valid on new retail bookings only made between
9/1/11-4/30/12 for departures in 2012. Agent qualifies for program by making first booking; earning $50 for 2nd booking, $100 for 3rd, $150 for 4th and $200 for your 5th booking; from then on any booking after the 5th receive $200 per booking with no limit.
These incentives will be paid within 30 days following the quarter that the qualifying bookings have travelled. A booking is defined as a minimum of two full paying passengers in a double room or a single passenger in a single room. All payments are payable per agent and
bookings cannot be combined with other agency bookings. Other restrictions may apply; call for details. Not valid on group or existing bookings. Valid on all Collette brands including Explorations, Smithsonian Journeys Travel Adventures, and Collette Family Vacations.
