Wednesday November 2
7: 30 AM
Opening Coffee, Sponsored by Nexion / Registration Open
8: 30 AM
CLIA Training: Clever Ways to Close
The Sale -- NEW IN 2011
Sandals Certified
Specialist Training Program
10: 30 AM
Ship Inspection: Carnival Miracle
10: 30 AM
CLIA Training: Creating a Cruise Marketing Plan
- Room Palm A
The Specialty Cruise Certification Program
- Room 222
2:00 PM
Look Up! Stuart’s Six Secrets to Achieving
Even Higher Success & Happiness
Professional Engagement: The Seven Secrets
to Success Starting and Operating Your
Home Based Travel Business
3:45 PM
Keynote: Help Me Engage from Home - Grand Floridian Ballroom
5:00 PM
Think Tank: Engaging Agent-to-Agent / Stories from the Homefront
Thursday November 3
7: 30 AM
Opening Coffee/Registration Open
TRACKS
ROOMS
BUILDING YOUR
BUSINESS
ROOM 122
DRIVING DIGITAL
ROOM 113
ENGAGING CLIENTS
ROOM 114
PROMISING
PRODUCTS
ROOM 124
SUPPLIER
EDUCATION 1
ROOM 118
SUPPLIER
EDUCATION 2
ROOM 125
8: 30 AM
Engaging
with Partners
for Profit
Social Media
Success Stories Panel
Discussion
You CAN Sell Luxury
Clients. Here’s How to
Ramp Up Impact!
The
Cruise “Plus”
Challenge
Touring Styles
to fit every client, the
perception of touring
is not our reality!
TRAVEL
IMPRESSIONS
9:45 AM
Keeping the
“BUSINESS”
in Your Home
Business
Is the Website
Mission Critical?
Are you on board?
Understanding
Onboard Experiences
to Maximize Business
The River & Small Ship
Phenomenon
Experience
Starwood’s
Travel Professional
Program. Are You A
StarwoodPro?
The Host with the
Most: Accelerate Your
Success with Nexion
11:00 AM
Keynote: The Presidents Panel - Cruise Line Leadership Shares Insights - Grand Floridian Ballroom
12:45 PM
Full Conference Delegate Luncheon - Sponsored by Discover - Grand Floridian Ballroom
2:00 PM
Lessons Learned
from an Industry in
Transition
The Social Media
Marketing Workshop -
From Facebook to
Google+
Romance ALWAYS
Sells!
The Engagement
Game: Mastering the
Client Relationship
Vacation.com: The
financial benefits of
joining Vacation.com‚
the travel industry’s
largest agency
consortium
Disney Cruise Line
3: 15 PM
Earn More on Every
Booking You Handle
Who Needs a Booking
Engine? The Current
Cruise Conundrum
Million Dollar Travel
Agents (or soon to
be): Turn Clients Into
Evangelists
Accommodations
Beyond Ship Cabins:
Maximizing Your
CruiseOne & Cruises
Inc.: Increasing
GLOBUS FAMILY OF
BRANDS
4: 30 PM
EXHIBIT HALL OPEN 4: 30 - 6: 30 PM | Opening Reception Sponsored by The Greater Fort Lauderdale Convention & Visitors Bureau
6:45 PM
Social Media “Social” Sponsored by CruisePlanner/American Express - Invite Only
CIE Reception - Invite Only
