1 Expedia Inc.
2010 Sales: $25.96 billion
Employees: 8,900 (full- and part-time, in-
cluding 1,860 employees of eLong)
Previous Ranking: 1
333 108th Ave., NE
Bellevue, WA 98004
T (425) 679-9200
www.expedia.com
Executives
CEO: Dara Khosrowshahi
CFO: Michael Adler
PRESIDENTS, EXPEDIA PARTNER SER-
VICES GROUP: Gary Fritz and Dhiren
Fonseca
PRESIDENT, EXPEDIA WORLDWIDE:
Scott Durchslag
2010 Developments
• 93% of sales from leisure, 7% from business
• TripAdvisor extended its European presence with acquisition of Holiday Lettings,
the U.K.’s No. 1 independent vacation rental site
• Acquired Mobiata, creator of mobile travel applications Flight Track, Flight Track Pro
and HotelPal in an effort to accelerate Expedia’s ability to offer mobile travel shopping across multiple booking platforms
• Smarter Travel Media, part of the TripAdvisor Media Network, launched private
sale site called SniqueAway, a members-only site offering limited-time discounts
• TripAdvisor launched 11 sites during
2010, extending its global footprint to include localized sites in 27 countries and 19
languages
• The Egencia Global Alliance, a network
of partnerships with travel management
companies, expanded to include 39 countries worldwide
• Launched TripAssist, a free iPhone and
iPod Touch application, enabling travelers
to book flights and manage their itineraries
from their mobile devices
• Hotwire launched a mobile site
• Introduced Unpublished Rates opaque
hotel inventory
• Added 12-hour flash sales through ASAP
(A Sudden Amazing Price) deals
• TripAdvisor launched TripAdvisor for
Business
• TripAdvisor became the first travel brand
to reach 40 million unique monthly visitors
to its site in a single month
Company Facts
• Publicly held
2 American Express,
Global Business Travel
2010 Sales: $25.7 billion
Employees: N/D
Previous Ranking: 2
World Financial Center
200 Vesey St.
New York, NY 10285
T (212) 640-2000
www.americanexpress.com
Executives
Global Business Travel
PRESIDENT, GLOBAL BUSINESS TRAV-
EL: Charles Petruccelli
EVP/GM, GLOBAL BUSINESS TRAVEL
OPERATIONS AND STRATEGIC MAR-
KETS: Julie Bottner
SVP/ GM, GLOBAL BUSINESS TRAVEL,
GLOBAL MARKETING, GLOBAL SUP-
PLIER RELATIONS AND TRAVEL PART-
NER NETWORK: Michael Qualantone
SVP/GM, GLOBAL BUSINESS PART-
NERSHIPS, GLOBAL ADVISORY SER-
VICES AND GLOBAL MEETINGS SOLU-
TIONS: Herve Sedky
SVP/GM, PRIMARY MARKETS: Tom Bligh
Consumer Travel
SVP/GM, U.S. CONSUMER TRAVEL
NETWORK: Claire Bennett
2010 Developments
• New agreement: Concur T&E: Provides
corporate customers with access to a single, end-to-end program. It delivers payment, travel management and expense
management; brings global purchasing
power to the uses of the solutions, offering
competitive rates for airfare, hotels and car
rentals
• aXcent/is: Newly branded and enhanced
offer introducing new capabilities and services focused on delivering localized, flexible and comprehensive travel management
programs to small/midsize companies
• MobileXtend: Launch of a mobile solution that includes travel applications to
manage itineraries, find alternative flight
information, dining resources and other
needed capabilities in addition to SMS text
messaging capabilities
• Virtual meeting eXpert: American Express Business Travel partnered with Cisco
to offer access to Cisco’s TelePresence Suites
through its virtual meetings eXpert tool
• Launched AmericanExpressfhr.com, enabling Platinum card members to book
Fine Hotels & Resorts properties online
Company Facts
• Publicly held
3 Carlson Wagonlit Travel
2010 Sales: $24.3 billion
Employees: 19,000-plus
Previous Ranking: 3
701 Carlson Parkway
Minneapolis, MN 55305
31 Rue du Colonel Pierre Avia
75741 Paris Cedex 15, France
T (763) 212-8814
www.carlsonwagonlit.com
Executives
PRESIDENT/ CEO: Douglas Anderson
PRESIDENT, NORTH AMERICA: Jack
O’Neill
EVP, GLOBAL HUMAN RESOURCES:
Jean-Luc Duchemin
EVP, TRAVELER AND TRANSACTION
SERVICES: Berthold Trenkel
PRESIDENT, EUROPE/MIDDLE EAST/
AFRICA/LATIN AMERICA: Hakan Ericsson
EVP, GLOBAL PROGRAM SOLUTIONS:
Cathy Voss
COO, ASIA PACIFIC: Martin Warner
EVP/CFO: Marc Karako
PRESIDEN T, SUPPLIERS, PRODUCTS &
TECHNOLOGY: Andrew Winterton
2010 Developments
• Asia-Pacific led growth with transactions
up 28% over 2009; Latin America grew by
18%, while North America saw a 13% increase
• CWT Energy Services became global; it
specializes in firms operating in oil and gas
services and alternative energy industries
• CWT Travel Management Institute conducted research into meetings and events
spend, finding companies can save 10% to
25% by applying best practices
• Extended some products and services to
SMS and smartphone platforms
Company Facts
• Privately held: 55% by Carlson, 45% by
One Equity Partners
• Presence in more than 150 countries
4 Hogg Robinson Group
2010 Sales: $16 billion
Employees: 12,000
Previous Ranking: 4
16 E. 34th St., 3rd Floor
New York, NY 10016
T (212) 404-8800
F (212) 481-2881
www.hrgworldwide.com
Executives
CEO: David Radcliffe
GROUP FINANCE DIRECTOR: Julian
Steadman
COO: Kevin Ruffles
PRESIDENT, NORTH AMERICA: Tom
Gleason
CFO, HRG NORTH AMERICA: Randy
Nanek
2010 Developments
• Continued development of products
around travel management such as Travel-Watch, HRG Online and TripPass (pretrip
approvals), mobile technology (TripCase)
and implementation of a new reporting tool
Company Facts
• Publicly Held
• Owns Spendvision, an expense management automation and total transaction
company; HRG Events & Meetings Management; and HRG Consulting
• Consists of owned or controlled corporate
travel operations in 25 markets throughout
North America, Europe and Asia Pacific,
operating in over 120 countries
5 BCD Travel
2010 Sales: $14.6 billion (Not certified by
an officer. Stated on company’s websites.)
Employees: N/D
Previous Ranking: 5
Europalaan 400, 3526 KS
Utrecht, Netherlands
6 Concourse Parkway, Suite 2400
Atlanta, GA 30328
T (678) 441-5200
www.bcdtravel.com
Executives
CEO: Joop Drechsel
GLOBAL PRESIDENT/COO: John Snyder
GLOBAL CFO: Stephen Baars
PRESIDENT, EUROPE, MIDDLE EAST
AND AFRICA: Ilona De March
PRESIDEN T, AMERICAS: Mike Janssen
PRESIDENT, ASIA-PACIFIC REGION:
Greg O’Neil
PRESIDEN T, U. K. & IRELAND: Mike Wal-
ley
PRESIDENT, MEETINGS & INCEN-
TIVES: Scott Graf
