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4 Publisher’s Message
The lighted 16th-century Muttrah
Fort in Muscat, Oman.
8 Travel agents adjust to new realities
18 Contenteds, Careerists, Seekers:
The three faces of travel agents
28 Agents, Web users: On the same page?
Agent, sell thyself: Communication key
to recapturing online travelers
Agents are ‘content’ with their GDS
Agents with Web presence slow
to embrace new Internet tools
Independent agents: Many and small,
but survey suggests earnings are low