2007 Sales: $26.4 billion
Previous Ranking: 1
PRESIDENT-GLOBAL TRAVEL SERVICES: Charles Petruccelli
PRESIDENT-CUSTOMER GROUP and COO: Priyan Fernando
SVP-GENERAL MANAGER, BUSINESS TRAVEL, EUROPE and
GLOBAL FES: David Herrick
SVP-GENERAL MANAGER, BUSINESS TRAVEL, JAPAN,
ASIA-PACIFIC, AUSTRALIA: Elizabeth Roy
SVP-GENERAL MANAGER, GLOBAL SUPPLIER RELATIONS,
PARTNER NETWORK & LATIN AMERICA & CARIBBEAN:
SVP-GENERAL MANAGER, WORLDWIDE SALES:
• New contracts signed in 2007 included L’Oreal in Mexico,
Lundbeck, McDonald’s, Navigant Consulting, NXP and Tyco International.
• Acquired the remaining 63% shares in joint ventures with
Farrington American Express Travel Services in Hong Kong to form
a new wholly owned travel management venture.
• Announced new partnership with Smithsonian Journeys
that allows for offering an array of educational packages for
• Launched American Express AXIS@Work, a Web-based management information data reporting tool that draws in and unifies information from more than 60 critical global business markets.
• AX Hotel Hub was developed and deployed. It offers customers
access to more than 120,000 hotel properties throughout Europe.
• Continued expansion and upgrading of AXIOM
• Introduction of a Web-based meetings management solution.
2007 Sales: $24.9 billion
Previous Ranking: 2
701 Carlson Parkway
Minneapolis, MN 55305
31, rue du Colonel Pierre Avia
75904 Paris Cedex 15, France
T (763) 212-8814
F (763) 212-2409
PRESIDENT-NORTH AMERICA: Jack O’Neill
PRESIDENT-EUROPE/MIDDLE EAST/AFRICA/LATIN AMERICA: Hakan Ericsson
EVP-TRAVELER AND TRANSACTION SERVICES/PRESIDENT
ASIA-PACIFIC: Berthold Trenkel
EVP-GLOBAL SUPPLIER MANAGEMENT:
COO-ASIA-PACIFIC: Martin Warner
SVP-CORPORATE AND MARKETING COMMUNICATIONS:
EVP–HUMAN RESOURCES: Philippe Vinay
EVP–GLOBAL ACCOUNT SOLUTIONS: Cathy Voss
• ARC sales of $7.14 billion.
• $16.4 billion in sales fulfilled by CWT for third parties.
• 94% of sales from business, 4% leisure, 2% meetings.
• New sales for the year totaled $3 billion, excluding renewals, an
increase of 55% over 2006 sales.
• Continued to drive online adoptions for clients. Penetration of
online booking in U.S. held at 41% in the U.S., rose to 30% in Japan
and Australia, 14% in China and 11% in Europe, where year-over-year growth reached 45%.
• Redesigned CWT Portal, which provides access to all CWT online services and is available in 11 languages. Redesign included
enhancement of content, functionality and navigability; integrated
seven online booking tools and nearly a dozen CWT Web-based
tools into the portal.
• Continued to deploy VoIP technology.
• Opened three new regional centers in Canada, India and Poland.
• Increased hotel booking volume by 19% to $3.6 billion; established
dedicated centers for hotel bookings in France, Italy and the U.K.
• Launched the CWT Program Management Center in April 2007.
It has been adopted by more than 13,000 travel management professionals in nearly 100 countries, enabling them to simplify and
prioritize their activities and more effectively manage their travel
program. The gateway includes customized dashboards, carbon
emissions reporting and interactive mapping.
• Added a ground transportation and a meetings and events practice to its suite of program optimization services in 2007.
• Activated its crisis messaging procedure 23 times last year.
• Increased meetings and events sales volume in Europe to nearly
$400 million in 2007, a 26% jump from the year-earlier period.
TOP 8 TRAVEL FRANCHISORS
American Express*/** N/A
* Some locations are outside the U.S.
** American Express does not report statistics for its
rep outlets, but it reports a worldwide total of more
than 2,200 owned and franchised locations.
*** These franchise plans are meant for the home-based.
**** Roughly two-thirds are home-based.